FAQ
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Frequently Asked Questions
Answers to Your Queries – Everything You Need to Know About Our Products, Extraction Methods, Quality, Services, and Support
What products does Prevaidik Agrotech offer?
Who do you sell your products to?
Our typical customer are cosmetic manufacturers of all sizes. Our oils are sold to some of the largest perfume manufacturers in the world. We also sell to small to medium size cosmetic manufacturers.
What extraction processes do you use?
Depends on the type of oil being extracted. For most oils, we use Steam distillation and Conventional extraction (CO2/Solvent) methods to ensure the purity and potency of our products.
What are your most popular oils?
Some of our most popular oils include Cultivated Vetiver, Geranium (Chinese Bourbon), Palmarosa, Lemongrass, Lavender (Bulgarian & Indian), Spikenard Oil, Cedarwood.
Are your essential oils 100% pure?
Do you provide sample products?
Yes, we offer samples with descriptions so customers can evaluate our products before making a purchase. We can provide Type samples when you are just beginning your journey with us. Once we have a confirmed order with you, we can provide lot samples.
Are your oils tested for purity?
Yes, all our oils are tested by certified third party labs. We can provide Certificate of Analysis (COA) and Gas Chromatography – Mass Spectrometry (GC/MS) reports for each of our oils. We can also provide Material Safety Data Sheet (MSDS) for our oils.
What is the Minimum Order Quantity (MOQ) for the oils?
For Sea Shipping, we have a MOQ of 25 KG (Kilogram) of oil. For air Shipping, our MOQ is 1KG.
Will there be additional charges for shipping?
Yes. Customers will be required to pay for shipping when placing the order.
What are your lead times for shipping an order once it is placed?
Depends on the inventory of the oil being ordered. In most cases, we can prepare the shipment in a week. After that, standard Sea/Air shipping time will apply.
How do you ensure product quality?
Our expert sourcing team sources oils from the best regions around the world. We work directly with farmers and ensure that our eco-friendly extractions methods do not use chemicals and original properties of all our oils is maintained across each lot.
Can I return the oil and get a refund after receiving the oil?
No. Once the oil has been shipped from the warehouse, order cannot be cancelled. Moreover, product cannot be returned and order payment cannot be refunded.
Are the prices of oils fixed as shown on the website?
No. Pricing may vary from time to time depending upon market needs and therefore prices of the oils are subjected to change. Moreover, depending upon the quantity of oil you need, prices may change. Greater quantities offer greater discounts.
Can I order in bulk?
Do you ship internationally?
Yes, we ship anywhere around the world to meet global customer needs.
How do I place an order?
You can place an order through our website, email, or by contacting our sales team via email or phone. Our sales team is based in India and Canada.
How can I get in touch for inquiries?
Where do you source your oils from?
We work with farmers from all over the world to source oils from the regions which provide the best essential oils. Whether it is Lavendar Oil from Bulgaria or Sandalwood from India or Rosemary from Spain, we ensure that we provide the best product for our customers.
What are your payment terms?
We require the full payment to be made at the time of placing the order including shipping and handling cost.
How do you ensure fair trade and eco-friendly oil extractions practices?
- We use of eco-friendly distillation processes and sustainable packaging to reduce the carbon footprint.
- We indulge in sustainable farming practices by ensuring that the natural habitat of plants and wildlife is preserved, and there’s no overuse of pesticides or harmful chemicals.
- We negotiate fair wages and safe working conditions for workers involved in harvesting, distilling, and processing the oils.
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